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Posatrax
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Posa Agent F.A.Q.
About Payspot
About Euronet
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SIGNING UP MERCHANTS
Q. What is involved in signing up a merchant with the PaySpot
POSA system?
A. Most agents who sign up stores use our blank merchant services
agreement to offer proposals to merchants. A typical agent will sign up
5-20 merchants per week by completing a PaySpot merchant services
agreement for each and obtaining a voided business check and resale tax
certificate from each merchant. These merchant terminals may be
initialized and enabled immediately for established agents by contacting
our agent services department. At the end of each week, the agents enter
all merchant information from the agreements into POSATRAX no later than
Sunday night at midnight. All forms are then faxed in to PaySpot at
913-649-1503 , and the cycle is complete. When requesting terminal
activation, you must specify an ANI (phone number), to which the terminal
will be connected. We will lock the terminal to the ANI you give us for
security.
Q. What is the best terminal to use in a merchant location?
A. We prefer to use the OMNI 3750 because the software can be updated
remotely! No store visits are required by agents to update software. Also,
the OMNI 3750 can hold multiple programs -- you can have our
prepaid LD cards and wireless (provided by PaySpot directly), plus MC/VISA
merchant services, Telecheck and ATM script software (provided by Card
Services International), age verification software, prepaid MC and VISA,
and many other programs ALL ON ONE TERMINAL! Many agents cannot only offer
our prepaid suite of products, but can also offer merchants more
competitive rates on these auxiliary products as well.
Q. Do you have a thermal card printer?
A. Yes, the cost is $200 per unit. This thermal card printer by Epson
designed primarily for printing LD cards—most customers don't need a
card for wireless PINs since the PIN is simply loaded onto the phone. The
OMNI 3750 terminal sits neatly on top of the printer and handles both 2-part
and 1-part thermal cards. You can contact Pentagon Graphics
at 514-339-5995, Horizon Label at 416-440-1301 or Dynamic
Card at 954-742-3162 to order your own custom thermal cards.
Some companies get excellent advertising benefit from printing messages
and/or graphics on this type of card.
Q. What is the transaction speed that merchants can expect?
A. Ten seconds for all transactions under most circumstances. This speed
can be a little slower depending on phone line conditions and other
factors.
Q. How do you merchandise the phone cards and wireless PINs?
A. Our LD cards are hanging type magnetic swipe cards. These can be hung
in many different locations throughout the store. We do have a number of
distributors who display the LD cards at the point of purchase in a
display case, see www.phonecardcases.com.
To advertise wireless products, our coin mat with 11 x 17 poster insert
works well. We also have Core-Plast outdoor signs and gas-pump/dairy door
stickers, which help drive customers to buy our products.
Q. How do I, or my merchants, order HANDSETS, TERMINALS and
MARKETING MATERIALS?
A. When we assign you a POSATRAX login, you will have access to our online
ordering system, which will allow you to place and track orders. Your
account will be debited for product purchases on a weekly basis.
Q. What about merchant ACH return items?
A. PaySpot holds agents financially responsible for their own merchants
for all prepaid product sales. We notify you by e-mail immediately if our
bank notifies us of a returned debit. It is then up to agents to instruct
us what to do next. We will 1) turn off your merchant, 2) rebill your
merchant via ACH, or 3) debit your account via ACH for the funds at your
direction. There is a $10 return item fee.
Q. Can agents make a "cold call" and have that
merchant operational the same day?
A. Yes. All we need is a signed agent agreement from you, the agent.
Agents may then call in and have terminals turned on instantly. You must
supply an ANI (phone number to which the terminal is connected) prior to
activation, however, for your financial protection.
Q. What deadlines are there for merchant signup?
A. You must submit your online merchant agreement on the web by midnight
Sunday each week. If you do not, we debit the listed agent's bank account
for that week’s sales. Also, if we do not have merchant discounts in
POSATRAX by Sunday night, we debit the merchant (or agent if we have no
merchant banking info) for the full retail value of the transactions.
Q. What about terminal reporting and theft prevention?
A. Terminal reporting is available on all PaySpot terminals, which
provides daily, weekly and bi-weekly reports with both retail and merchant
cost values. It is highly recommended to print daily reports at the
terminal to help prevent clerk theft. All terminals have management
functions to set up clerk passwords for security. You can also specify
daily and weekly sales limits in our online merchant form to help limit
the merchant's liability in the event of fraudulent activity.
Q. What hours are terminal and sales support available?
A. Terminal help is available Monday through Friday 7AM – 7PM Central
Standard Time and limited hours on the weekends for most services. Phone
card customer service is 24/7.
MISCELLANEOUS QUESTIONS
Q. How do stores and distributors get paid?
A. Merchants get paid immediately by the customer and keep their portion
of the sale in their bank account. Merchants are ACH debited for their
cost (according to their product discounts) on Wednesday for all POSA
activity during the previous Monday – Sunday. (Bi-weekly debiting is
also available for $2.50 per week). Merchants view their activity on their
terminal report or at www.posatrax.com and know BEFOREHAND the amount that
will come out of their account. If a merchant refuses to allow ACH
transfers on his account, the agent may supply his/her account for ACH
purposes. Master agents and sales agents receive ACH credits directly into
their bank accounts on a weekly basis for all POSA activity. Commissions
begin approximately two weeks after merchant sign up.
Q. Do you have a demo of your web interface?
A. Yes. Go to www.posatrax.com.
Use "guestc" for username and “guest” for password to see
what a typical store chain would see.
Q. Can I make POSATRAX available from MY company web site?
A. Yes. POSATRAX was designed to be a generic POSA interface. This means
your customers will not see any advertising for our company through
POSATRAX. It is simply a web portal for managing sales and is designed to
serve your company’s needs AS IS. Many companies link to POSATRAX via a
separate page load so that the customer remains on your company's web page
after viewing their POSA sales.
Q. Are there any web use reporting fees?
A. No, the web interface is an AIM/PaySpot proprietary program that is
free to our distributors and merchants.
Q. What are the recurring costs with each POSA system?
A. None for distributor or merchant, except for $5 shipping for merchants
when swipe cards are restocked. Swipe cards are shipped to merchants every
two weeks unless sales are less than 25 cards, in which case no cards are
shipped until the next two-week cycle.
Q. Do you charge for LD swipe cards?
A. No. There is no charge for automatic LD card restock for merchants,
except for a $5 shipping charge. Agents may order up to 25 cards each of
four different cards to set up new merchants. We do monitor your LD card
sales and we ask that agents order no more cards than can be used in a
30-day period for new store setups.
Q. What products are available for PaySpot terminals?
A. 20+ wireless carriers (list grows constantly), eight stock LD swipe
card products and two prepaid dial-tone products are currently available
through PaySpot directly on both the OMNI and Tranz terminals. MC/VISA,
Telecheck and ATM Script are available through our partner, Card Services
International, for the OMNI 3750 only. Age verification software is
available for OMNI and Tranz terminals through our partner, Legal Age
Software. Prepaid MC/VISA is also available on both OMNI and Tranz
terminals.
Q. Do you sell low cost wireless handsets?
A. Yes. We sell an excellent tri-band handset from Page Plus Cellular with
an MSRP of only $40, which works on the Verizon network. Page Plus is an
excellent "Tier 2" wireless company and is well suited for the
convenience store market. There will soon be agent commissions available
for handsets.
Q. Can I charge a merchant a weekly fee if sales are low?
A. Yes. You can set a low sales threshold (MINSALES box on our form) and a
fee to be charged (MINFEE). If the merchant’s weekly sales drop below
the threshold, the fee will be ACH debited from the merchant and ACH
credited to the Login ID designated as the master agent on the account.
Q. Can you support older Verifone and other brands of terminals?
A. Yes. We support the Tranz 460 and Zon Jr XL and XL 300. The Tranz 460
software also works on the Tranz 380. The OMNI 3750 software also works
with the OMNI 3300. We will also be supporting Lipman terminals by the end
of May 2004.
Q. How about store chains?
A. If a store chain is designated in POSATRAX as a chain, specialized
reporting is automatically available, which makes for easy bank
reconciliation for multiple stores. You can also submit multiple merchants
to us on a spreadsheet, rather than typing in each one in our online
merchant form.
Q. Why is PaySpot the best POSA company in the world?
A. WE ARE THE LARGEST IN THE WORLD. Although new to the U.S. market,
PaySpot's parent Euronet Worldwide, Inc. (NASDAQ: EEFT) is the largest
provider of "mobile top-up" in the world, with a significant
market presence in Europe, Australia, New Zealand and several other
countries. Tying into PaySpot ensures that your merchants will be there
when the U.S. wireless carriers transition completely to online recharge,
as they have done in Europe. We are loyal to agents. We understand that
agent-merchant relationships are extremely valuable. A telephone call from
a sales rep in our office is never as good as a face-to-face merchant
visit from a PaySpot agent who knows the local market well and can react
quickly to market conditions. PaySpot is leading the way in prepaid
product delivery—we have a tightly integrated terminal management
system, flexible web reporting, and online connections to leading LD
providers. Our experience with online connections is helping to push the
U.S. wireless carriers inevitably toward this method of distribution.
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